{"id":264,"date":"2021-06-08T20:34:32","date_gmt":"2021-06-08T20:34:32","guid":{"rendered":"https:\/\/fx5solutions.wpengine.com\/?page_id=264"},"modified":"2025-06-18T07:48:51","modified_gmt":"2025-06-18T07:48:51","slug":"customized-support","status":"publish","type":"page","link":"https:\/\/fx5.com\/en-gb\/customized-support\/","title":{"rendered":"Customized Support"},"content":{"rendered":"\n<div class=\"wp-block-gallop-background alignfull has-hero1-background has-chevron-bottom scroll-content has-altbackground-background-color has-background\" style=\"--gallop--background--max-height:600px\" id=\"more\"><div class=\"background-media\" style=\"background-image:url(&quot;https:\/\/fx5.com\/en-gb\/wp-content\/uploads\/2021\/04\/DSC6224-edit.jpg&quot;)\"><\/div><div class=\"has-background-dim has-background-dim-value-50 has-altbackground-background-color has-background\"><\/div><div class=\"background-container\"><div class=\"background-area\" style=\"max-width:1120px\">\n<h1 class=\"wp-block-heading has-text-align-center max-w-900 mx-auto has-secondary-color has-text-color\">Customized Support<\/h1>\n<\/div><\/div><div class=\"down-link\"><a class=\"down-link-inner animate__mover has-primary-icon-color\" href=\"#more\"><\/a><\/div><\/div>\n\n\n\n<div class=\"wp-block-gallop-background alignfull has-none-background has-square-bottom pt-200 mt--100 has-white-background-color has-background\"><div class=\"background-media\" style=\"background-image:url(&quot;https:\/\/fx5.com\/en-gb\/wp-content\/uploads\/2021\/03\/dot-wave-sec-1.svg&quot;)\"><\/div><div class=\"has-background-dim has-background-dim-value-90 has-white-background-color has-background\"><\/div><div class=\"background-container\"><div class=\"background-area\" style=\"max-width:900px\">\n<h2 class=\"wp-block-heading has-text-align-center has-secondary-color has-text-color\" id=\"about\">Fx5 Support<\/h2>\n\n\n\n<p class=\"has-secondary-color has-text-color has-large-font-size\">FIVE x 5 is proud to offer additional support, training, and consulting to all distilleries in addition to the unlimited standard support offered to DISTILL x 5 clients.<\/p>\n\n\n\n<div class=\"wp-block-buttons nav-buttons mt-100 max-w-750 mx-auto is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#Assisted-QBO-Dx5-Integration\">Assisted QBO + D<span class=\"lowercase\">x<\/span>5 Integration<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#Dx5-QBO-Integration-Audit\">D<span class=\"lowercase\">x<\/span>5 + QBO Integration Audit<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#Refreshers-and-Resets\">Refreshers and Resets<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#Fx5-System-Data-Audit\">F<span class=\"lowercase\">x<\/span>5 System &amp; Data Audit<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gallop-background alignfull has-none-background has-square-bottom no-anchor-offset has-secondary-background-color has-background\" id=\"Assisted-QBO-Dx5-Integration\"><div class=\"background-media\" style=\"background-image:url(&quot;https:\/\/fx5.com\/en-gb\/wp-content\/uploads\/2021\/03\/dot-wave-sec-1.svg&quot;)\"><\/div><div class=\"has-background-dim has-background-dim-value-90 has-secondary-background-color has-background\"><\/div><div class=\"background-container\"><div class=\"background-area\" style=\"max-width:900px\">\n<h2 class=\"wp-block-heading has-text-align-center has-fourth-color has-text-color\">Assisted Accounting Integration<\/h2>\n\n\n\n<p class=\"has-fourth-color has-text-color has-large-font-size\"><em>The FIVE x 5 support team offers our Assisted Accounting Integration package to those looking for additional assistance when integrating Whiskey Systems or <em>DISTILL<\/em> x 5 with QuickBooks Online (QBO), or when integrating DISTILL x 5 with Xero.<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center has-primary-color has-text-color has-tiny-font-size\">Please note that this package is not required to take advantage of the WS + QBO, Dx5 + QBO, or Dx5 + Xero integrations.<\/p>\n\n\n\n<div style=\"height:74px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-gallop-grid grid-columns-2--2--1--1 is-vertically-aligned-top\"><div class=\"wp-block-grid__inner-container\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center has-fourth-color has-text-color\">What You Get<\/h3>\n\n\n\n<ul class=\"wp-block-list has-secondary-color has-text-color\">\n<li class=\"has-fourth-color has-text-color has-link-color wp-elements-8637723135ea7e391d24bbc439f36b0e\">A session conducted remotely with an experienced support team member<\/li>\n\n\n\n<li class=\"has-fourth-color has-text-color has-link-color wp-elements-68661b0d12a99cca4edcf70bd7e9eca3\">We will go over your system with you to make sure everything is ready for the integration<\/li>\n\n\n\n<li class=\"has-fourth-color has-text-color has-link-color wp-elements-6545e215cbc15f657b637af142279987\">We will walk you through the actual integration process from start to finish<\/li>\n\n\n\n<li class=\"has-fourth-color has-text-color has-link-color wp-elements-3b5a8aea0e77e84eb22490913e3a2650\">After the integration is complete, we will spend the remaining time going over best practices in the system and answer any questions you may have<\/li>\n\n\n\n<li class=\"has-fourth-color has-text-color has-link-color wp-elements-3bb0f107b4e8c8ab35b0d4decd971f31\">The call will be recorded and sent to you to keep as your own internal resource<\/li>\n\n\n\n<li class=\"has-fourth-color has-text-color has-link-color wp-elements-20dfd7243f412936b950ccd0a05419c4\">The FIVE x 5 + QBO integrations are not customizable. We highly recommend reading through the appropriate integration manual\/documentation to decide whether the integration is right for you.<\/li>\n\n\n\n<li class=\"has-fourth-color has-text-color has-link-color wp-elements-21af7fda401f8833d7f66e539e6c852d\">We recommend that the attendees are limited to your Fx5 system admins and QuickBooks admins &#8211; the more cooks in the kitchen, the less we can get done!<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-gallop-card has-card-padding mover pricing-box has-white-background-color has-background\"><div class=\"card-inner\" style=\"max-width:1120px\">\n<h4 class=\"wp-block-heading\"><strong><strong>Price<\/strong><\/strong><\/h4>\n\n\n\n<div class=\"pricing\"><span class=\"amount\">$200<\/span><span class=\"divider\">\/<\/span><span class=\"unit\">hour<\/span><\/div>\n\n\n\n<ul class=\"wp-block-list text-left mb-0\">\n<li><strong>Duration:<\/strong> Varies<\/li>\n\n\n\n<li><strong>Format:<\/strong> Private Session, Remote<\/li>\n\n\n\n<li><strong>Participants:<\/strong> Fx5 Admin(s), QBO Admin(s)<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gallop-background alignfull has-none-background has-square-bottom no-anchor-offset has-altbackground-background-color has-background\" id=\"Dx5-QBO-Integration-Audit\"><div class=\"background-media\" style=\"background-image:url(&quot;https:\/\/fx5.com\/en-gb\/wp-content\/uploads\/2021\/03\/dot-wave-sec-1.svg&quot;)\"><\/div><div class=\"has-background-dim has-background-dim-value-90 has-altbackground-background-color has-background\"><\/div><div class=\"background-container\"><div class=\"background-area\" style=\"max-width:900px\">\n<h2 class=\"wp-block-heading has-text-align-center has-secondary-color has-text-color\">Dx5 Accounting Integration Audit<\/h2>\n\n\n\n<p class=\"has-secondary-color has-text-color has-large-font-size\"><em><em>An in-depth audit of transactions created by the Dx5 + QBO or Dx5 + Xero integrations. Our team will dig in to ensure accuracy of setup and data and to identify and\/or address any issues or concerns.<\/em><\/em><\/p>\n\n\n\n<div style=\"height:74px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-gallop-grid grid-columns-2--2--1--1 is-vertically-aligned-top\"><div class=\"wp-block-grid__inner-container\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center has-secondary-color has-text-color\">What You Get<\/h3>\n\n\n\n<ul class=\"wp-block-list has-secondary-color has-text-color\">\n<li>Audit of journal entries, inventory transactions, invoices, bills, and\/or account activities as specified by the user<\/li>\n\n\n\n<li>Comprehensive reporting of cross-referenced transactions as requested<\/li>\n\n\n\n<li>Granular look at how your integration is set up, and any issues discovered<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-gallop-card has-card-padding mover pricing-box has-white-background-color has-background\"><div class=\"card-inner\" style=\"max-width:1120px\">\n<h4 class=\"wp-block-heading\"><strong><strong>Price<\/strong><\/strong><\/h4>\n\n\n\n<div class=\"pricing\"><span class=\"amount\">$250<\/span><span class=\"divider\">\/<\/span><span class=\"unit\">hour<\/span><\/div>\n\n\n\n<ul class=\"wp-block-list text-left mb-0\">\n<li><strong>Duration:<\/strong> Varies<\/li>\n\n\n\n<li><strong>Format:<\/strong> Remote<\/li>\n\n\n\n<li><strong>Participants:<\/strong> Fx5 Admin(s), QBO\/Xero Admin(s)<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gallop-background alignfull has-none-background has-square-bottom no-anchor-offset has-secondary-background-color has-background\" id=\"Refreshers-and-Resets\"><div class=\"background-media\" style=\"background-image:url(&quot;https:\/\/fx5.com\/en-gb\/wp-content\/uploads\/2021\/03\/dot-wave-sec-1.svg&quot;)\"><\/div><div class=\"has-background-dim has-background-dim-value-90 has-secondary-background-color has-background\"><\/div><div class=\"background-container\"><div class=\"background-area\" style=\"max-width:900px\">\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\">Refreshers and Resets<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-large-font-size\"><em><em>Custom walkthroughs and system resets to help take Fx5 system use to the next level.<\/em><\/em><\/p>\n\n\n\n<div style=\"height:74px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-gallop-grid grid-columns-2--2--1--1 is-vertically-aligned-top\"><div class=\"wp-block-grid__inner-container\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading h5 has-white-color has-text-color\">Refreshers<\/h4>\n\n\n\n<ul class=\"wp-block-list has-white-color has-text-color\">\n<li>A session to evaluate your use of your Fx5 system<\/li>\n\n\n\n<li>Customized training on best practices, general workflow, and custom setup options<\/li>\n\n\n\n<li>A recording of your session to use as a resource going forward<\/li>\n\n\n\n<li>Unlimited General System Walkthrough and\/or Tax Seminar attendance<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading h5 has-white-color has-text-color\"><strong>Resets<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list has-white-color has-text-color\">\n<li>A call with our team to determine the best plan for resetting your system<\/li>\n\n\n\n<li>A custom setup based on the established plan<\/li>\n\n\n\n<li>Personalized setup of your system to match production processes<\/li>\n\n\n\n<li>A recording of your session to use as a resource going forward<\/li>\n\n\n\n<li>Unlimited General System Walkthrough and\/or Tax Seminar attendance<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-gallop-card has-card-padding mover pricing-box has-white-background-color has-background\"><div class=\"card-inner\" style=\"max-width:1120px\">\n<h4 class=\"wp-block-heading\"><strong><strong>Price<\/strong><\/strong><\/h4>\n\n\n\n<div class=\"pricing\"><span class=\"amount\">$200<\/span><span class=\"divider\">\/<\/span><span class=\"unit\">hour<\/span><\/div>\n\n\n\n<ul class=\"wp-block-list text-left mb-0\">\n<li><strong>Duration:<\/strong> Varies<\/li>\n\n\n\n<li><strong>Format:<\/strong> Private Session, Remote<\/li>\n\n\n\n<li><strong>Participants:<\/strong> Fx5 Admin(s), QBO Admin(s)<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gallop-background alignfull has-none-background has-square-bottom no-anchor-offset has-fourth-background-color has-background\" id=\"Fx5-System-Data-Audit\"><div class=\"background-media\" style=\"background-image:url(&quot;https:\/\/fx5.com\/en-gb\/wp-content\/uploads\/2021\/03\/dot-wave-sec-1.svg&quot;)\"><\/div><div class=\"has-background-dim has-background-dim-value-90 has-fourth-background-color has-background\"><\/div><div class=\"background-container\"><div class=\"background-area\" style=\"max-width:900px\">\n<h2 class=\"wp-block-heading has-text-align-center has-secondary-color has-text-color\">Fx5 System &amp; Data Audit<\/h2>\n\n\n\n<p class=\"has-secondary-color has-text-color has-large-font-size\"><em><em>Fx5 Support offers specialized system auditing on request, including (but not limited to) error diagnosis and corrections for TTB reports beyond the current month, system data auditing, miscellaneous corrections, and general process audits.<\/em><\/em><\/p>\n\n\n\n<div style=\"height:74px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-gallop-grid grid-columns-2--2--1--1 is-vertically-aligned-top\"><div class=\"wp-block-grid__inner-container\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center has-secondary-color has-text-color\">What You Get<\/h3>\n\n\n\n<p>Upon request, FIVE x 5 support can help customers audit their FIVE x 5 system(s) at a rate of $200 per hour, billed in 30-minute increments. These services may include, but are not limited to, TTB Federal report error diagnosis and corrections beyond the current month, system data auditing, and miscellaneous corrections.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-gallop-card has-card-padding mover pricing-box has-white-background-color has-background\"><div class=\"card-inner\" style=\"max-width:1120px\">\n<h4 class=\"wp-block-heading\"><strong><strong>Price<\/strong><\/strong><\/h4>\n\n\n\n<div class=\"pricing\"><span class=\"amount\">$250<\/span><span class=\"divider\">\/<\/span><span class=\"unit\">hour<\/span><\/div>\n\n\n\n<ul class=\"wp-block-list text-left mb-0\">\n<li><strong>Duration:<\/strong> Custom<\/li>\n\n\n\n<li><strong>Format:<\/strong> Remote<\/li>\n\n\n\n<li><strong>Participants:<\/strong> Fx5 Admin<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gallop-background alignfull has-none-background has-square-bottom no-anchor-offset has-secondary-background-color has-background\" id=\"Refreshers-and-Resets\"><div class=\"background-media\" style=\"background-image:url(&quot;https:\/\/fx5.com\/en-gb\/wp-content\/uploads\/2021\/03\/bg-png-flipped-1.webp&quot;)\"><\/div><div class=\"has-background-dim has-background-dim-value-90 has-secondary-background-color has-background\"><\/div><div class=\"background-container\"><div class=\"background-area\" style=\"max-width:900px\">\n<h2 class=\"wp-block-heading has-text-align-center mb-50 has-white-color has-text-color\">Contact Support<\/h2>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color has-large-font-size\"><em>To request any of the packages above, please send an email to <a href=\"mailto:support@fx5solutions.com\" target=\"_blank\" rel=\"noreferrer noopener\">support@fx5solutions.com<\/a>&nbsp;with your details and our team will follow up on your needs and scheduling!<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color has-large-font-size\">Distillery Name<br>Primary Contact<br>Package Requested<\/p>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color has-large-font-size\">Please note that customized support packages (except Refreshers &amp; Resets) are available only to active system users who have completed the custom setup and walkthrough training sessions.<\/p>\n\n\n\n<div class=\"wp-block-buttons mt-50 is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button alternate-button-style calendly-popup-button aligncenter\"><a class=\"wp-block-button__link has-default-text-color has-primary-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/fx5.com\/en-gb\/distillery-software-contact\/\">Contact Us<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center mt-40 max-w-550 mx-auto has-white-color has-text-color has-tiny-font-size\"><em>Except as provided in FIVE x 5 Terms and Conditions, FIVE x 5 Solutions makes no guarantees or warranties of any kind, express or implied.<\/em><\/p>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blocks.php","meta":{"_gallop_menu_shadow":false,"content-type":"","inline_featured_image":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":{"0":"post-264","1":"page","2":"type-page","3":"status-publish","5":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.4 - 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