Fx5 Support
FIVE x 5 is proud to offer additional support, training, and consulting to all distilleries in addition to the unlimited standard support offered to DISTILL x 5 clients.
Assisted Accounting Integration
The FIVE x 5 support team offers our Assisted Accounting Integration package to those looking for additional assistance when integrating Whiskey Systems or DISTILL x 5 with QuickBooks Online (QBO), or when integrating DISTILL x 5 with Xero.
Please note that this package is not required to take advantage of the WS + QBO, Dx5 + QBO, or Dx5 + Xero integrations.
What You Get
- A session conducted remotely with an experienced support team member
- We will go over your system with you to make sure everything is ready for the integration
- We will walk you through the actual integration process from start to finish
- After the integration is complete, we will spend the remaining time going over best practices in the system and answer any questions you may have
- The call will be recorded and sent to you to keep as your own internal resource
- The FIVE x 5 + QBO integrations are not customizable. We highly recommend reading through the appropriate integration manual/documentation to decide whether the integration is right for you.
- We recommend that the attendees are limited to your Fx5 system admins and QuickBooks admins – the more cooks in the kitchen, the less we can get done!
Price
- Duration: Varies
- Format: Private Session, Remote
- Participants: Fx5 Admin(s), QBO Admin(s)
Dx5 Accounting Integration Audit
An in-depth audit of transactions created by the Dx5 + QBO or Dx5 + Xero integrations. Our team will dig in to ensure accuracy of setup and data and to identify and/or address any issues or concerns.
What You Get
- Audit of journal entries, inventory transactions, invoices, bills, and/or account activities as specified by the user
- Comprehensive reporting of cross-referenced transactions as requested
- Granular look at how your integration is set up, and any issues discovered
Price
- Duration: Varies
- Format: Remote
- Participants: Fx5 Admin(s), QBO/Xero Admin(s)
Refreshers and Resets
Custom walkthroughs and system resets to help take Fx5 system use to the next level.
Refreshers
- A session to evaluate your use of your Fx5 system
- Customized training on best practices, general workflow, and custom setup options
- A recording of your session to use as a resource going forward
- Unlimited General System Walkthrough and/or Tax Seminar attendance
Resets
- A call with our team to determine the best plan for resetting your system
- A custom setup based on the established plan
- Personalized setup of your system to match production processes
- A recording of your session to use as a resource going forward
- Unlimited General System Walkthrough and/or Tax Seminar attendance
Price
- Duration: Varies
- Format: Private Session, Remote
- Participants: Fx5 Admin(s), QBO Admin(s)
Fx5 System & Data Audit
Fx5 Support offers specialized system auditing on request, including (but not limited to) error diagnosis and corrections for TTB reports beyond the current month, system data auditing, miscellaneous corrections, and general process audits.
What You Get
Upon request, FIVE x 5 support can help customers audit their FIVE x 5 system(s) at a rate of $200 per hour, billed in 30-minute increments. These services may include, but are not limited to, TTB Federal report error diagnosis and corrections beyond the current month, system data auditing, and miscellaneous corrections.
Price
- Duration: Custom
- Format: Remote
- Participants: Fx5 Admin
Contact Support
To request any of the packages above, please send an email to support@fx5solutions.com with your details and our team will follow up on your needs and scheduling!
Distillery Name
Primary Contact
Package Requested
Please note that customized support packages (except Refreshers & Resets) are available only to active system users who have completed the custom setup and walkthrough training sessions.
Except as provided in FIVE x 5 Terms and Conditions, FIVE x 5 Solutions makes no guarantees or warranties of any kind, express or implied.
